Tenants
WHY RENT WITH REGENCY PROPERTIES?
At Regency Properties we offer our tenants a professional and helpful service to help find the right property for them, and to ensure that they have an enjoyable stay in the property they rent so that it feels like a real home for them.
We will do our utmost to ensure that any issues, with a property managed by Regency Properties, are attended to in a timely manner and routine maintenance is undertaken by our dedicated maintenance team in accordance with the landlords requirements.
Regency Properties is an accredited letting agent and is a member of The Property Ombudsman which establishes that all aspects of managing properties are undertaken.
APPLICATION
Once settled on the particular property you wish to rent, we will ask you to complete a written application form which will be used to make an initial decision on whether you would be suitable for the property or not.
If you are accepted we will use the information on the form to carry out the necessary referencing as well as request proof of ID, national insurance number and address.
RESTRICTIONS
Some landlords may wish to apply certain restrictions to a tenancy. Please find below some examples of typical restrictions that may be imposed:
- Smokers
- Housing Benefit
- Students
- Pets
You should be advised of any restrictions before an agreed viewing of a property takes place.
SELF EMPLOYED APPLICANTS
If you are self-employed, we will require a written reference from your accountant. We will also require accounts, usually dating back 3 years.
TENANCY DEPOSIT SCHEME
At the start of every tenancy we collect a deposit normally equal to five weeks rent, in accordance with the Tenants Fees Act 2019. This is used in the event of breakage or damage caused.
In accordance with the Housing Act 2004, Landlords are no longer permitted to retain a Tenant’s deposit and must select either an insured based or custodial based scheme in which to hold a Tenant’s deposit. A statutory certificate and Prescribed Information leaflet is then supplied to the Tenant advising on which approved scheme protects the deposit. This must be done within 30 days of receiving it. We protect all of our deposits with MyDeposits. Please speak to one of our representatives for further information.
WHEN CAN I CHECK IN?
As soon as we receive satisfactory replies to our reference enquiries, we shall contact you to agree a date and time to move in on the planned commencement date.
We would advise that for the start of the tenancy, you arrange for Gas, Electric, Water, Telephone and Council Tax accounts to be transferred into your name. Please speak to one of our representatives who will instruct you further.
TENANTS INSURANCE
When renting a property it is very important to make sure you are covered by insurance for any damages that may occur. The landlords own insurance will not cover the tenant’s belongings. It will also exclude cover for if a tenant accidentally damages the Landlords property and therefore it could result in the loss of your deposit to cover the repairs.
Please speak to one our representatives for further details
RENT
Rents are paid in advance and by standing order or direct debit unless otherwise agreed by the Landlord / Agent. Card payments can also be made in the office or via the phone to office staff.
WHAT HAPPENS IF THERE IS A DISPUTE AT THE END OF THE TENANCY?
In the event of a dispute, both parties will have 10 days to resolve the matter. If no resolution has been reached, they will be invited to make use of the Alternative Dispute Resolution process that is provided free with their chosen deposit scheme. Should the parties opt for Alternative Dispute Resolution they will be bound by its decision with no redress to the courts.
